Hospitals of Community Healthcare System recognized by The Studer Group for Excellence with Fire Starter award
The hospitals of Community Healthcare System have been presented with the Fire Starter of the month award for improvement in inpatient satisfaction scores; lower employee turnover rates and achievement of higher quality and operational goals.
The hospitals of Community Healthcare System have been presented with the Fire Starter of the month award for operational excellence by the Studer Group®. This distinction is awarded to healthcare organizations across the United States that demonstrate marked improvements in patient satisfaction, employee workplace experience, and, reinvestment into their respective communities.
In January of 2007, the three not-for-profit acute care hospitals — Community Hospital in Munster; St. Catherine Hospital in East Chicago and St. Mary Medical Center in Hobart set out to cultivate greater operational excellence under the guidance of Florida-based consulting firm, the Studer Group. The three hospitals, which were brought together under a single ownership in 2001, were looking for ways to make Community Healthcare System a better place for patients to receive care; for physicians to practice medicine and for employees to work. Progress is being measured based on five areas of improvement: Service, People, Quality, Finance and Growth.
Incorporating many of the Studer Group’s training tools and programs, staff were able to improve patients’ perception of care. Notable, consistent progress has been demonstrated at all three hospitals to improve inpatient satisfaction scores; lower employee turnover rates, and achieve higher quality and operational goals.
“The Fire Starter award serves as an acknowledgement of the unified effort by our physicians and employees to take our hospitals to a higher level of care,” said John Gorski, Chief Operating Officer of Community Healthcare System. “It’s the type of care we all would want — for ourselves and for our family members.”
Since initiating the journey to Operational Excellence, Community Healthcare System has been striving to go above and beyond to connect with patient priorities and achieve service excellence —making healthcare better for the people of the community; and, a better workplace for employees and for the physicians who practice at the hospitals. These efforts have led to recognition from a number of outside organizations for the delivery of quality care.
For more information about the programs and services provided by the hospitals of Community Healthcare System: Community Hospital in Munster; St. Catherine Hospital in East Chicago and St. Mary Medical Center in Hobart, visit our web site at www.comhs.org.